Digital Threat #4: Shooting Yourself in the Foot

I gave a talk (link in Spanish) in Barcelona the other day in which one of my slides contained the following graphic.

My point was that while the digital era is bursting with opportunities (a number of which I outlined and which I will post here in video form once I get the files back), it’s also filled with THREATS. And that it’s quite possible to get f–ked by digital technology. I outlined three threats:

Threat #1:  There are so many more messages being put in front of customers now—and this is greatly accelerated by digital… so it’s just tougher, by the numbers, to be noticed.

Threat #2: Customers can get hold of a range of “tune-out” technologies so that they never even see your message.

Threat #3: Your competitors might well be getting savvy at leveraging digital to connect with customers … and as they get smarter and smarter at it, well you know where that leaves you

I just recently came across what you might call Threat #4: being kinda lame!

I’ve been loving the creative and competitive energy in the Mac vs. PC wars. Microsoft is really going for it with their strong Laptop Hunters campaign in which they ping Apple on price.

But here’s what I saw the other day when I tried to watch one of Microsoft’s ads online. Click the image for actual-size frustration.

I have a bit of sympathy for Microsoft. They have many competing goals … a number of which play out in this screenshot. One group wants you to buy PCs which means you buy more Microsoft Windows. Yet another group wants you to install their Silverlight software … so you must install it to see the ad. Then you have some third group that decides to conduct a survey on the site with another popup window!

The resultant experience is in NO WAY more than a sum of its parts.

Here are a couple of the videos in the Mac vs PC wars… you decide for yourself whether it’s worth the effort to watch the Microsoft ad: Lauren (Microsoft) vs. Megan (Apple).

BTW, some believe Microsoft shouldn’t be engaging Apple in this game at all. That they should stick to their software.

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